Your Information Is Secure

dgb99's Privacy Policy

The security of your personal information is our top priority. This policy explains in detail how we collect, use, and keep your information secure.

Introduction & Scope

This privacy policy applies to all users of the dgb99 platform. By using the site, you are considered to have agreed to all the terms of this policy.

dgb99 is a safe and reliable online betting platform operated for bettors in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This policy will clearly inform you of what kind of information dgb99 collects, why it collects it, how that information is used, and what steps we take to protect your information.

This policy may be updated from time to time. An updated version will be published on this page after any changes. It is your responsibility to visit this page regularly to stay informed about the latest policy. Continued use of the site will be considered as your consent to the updated policy.

1 What Information We Collect

Personal Identification Information

During account registration, you provide the following information:

  • Full name
  • Email address
  • Mobile number
  • Date of birth (for age verification)
  • Password (stored in encrypted form)

Financial & Transaction Information

Information required during the deposit and withdrawal process:

  • Mobile banking account number (bKash, Nagad, Rocket, Upay)
  • Transaction amount and history
  • Payment reference number

We do not store complete payment card details on our servers.

Technical & Device Information

Information collected automatically from your browser and device:

  • IP address
  • Browser type and version
  • Operating system
  • Device identification number (if applicable)
  • Connection time and date

Usage & Behavioral Information

Information related to your activity on the platform:

  • Gaming history and betting activity
  • Pages and features visited
  • Session duration
  • Click and interaction patterns
  • Search activity

2 Cookies & Tracking Technologies

What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. dgb99 uses the following types of cookies:

  • Essential cookies: Required to maintain login sessions and security. Without these, the platform does not function properly.
  • Functional cookies: Used to remember your preferences, such as language selection.
  • Analytical cookies: To monitor site performance and improve the user experience.

You can block or delete cookies at any time by changing your browser settings. However, some features may become limited.

3 How Your Information Is Used

dgb99 uses collected information only for the following legitimate purposes:

Account management: To manage account creation, verification, login security, and password recovery processes.

Transaction processing: To process deposit and withdrawal requests and ensure transaction security.

Customer service: Our 24/7 support team uses this information to assist with your complaints, questions, and requests.

Fraud prevention: To detect and prevent unauthorized access, money laundering, and other criminal activity.

Responsible gaming promotion: To monitor gaming patterns, identify risky behavior, and provide assistance when needed.

Service improvement: To analyze user behavior and improve the platform's performance and experience.

What We Do Not Do

dgb99 never sells your personal information to third parties. We do not transfer your information to any marketing agency or data broker.

4 Information Sharing with Third Parties

In certain limited circumstances, dgb99 may share your information with third parties. Those circumstances are described below:

Service Provider Partners

Necessary information may be shared with trusted third-party companies that assist with payment processing, technical infrastructure, and fraud detection. They operate under strict confidentiality agreements.

Legal Obligations

If there is a legal directive, judicial order, or valid request from a government authority, we are obliged to provide information in compliance with applicable law. In such cases, we provide only the specific information requested.

Security & Protection

Limited information may be shared with other security professionals or organizations in the investigation of fraudulent activity, account hacking, or other security threats.

5 Information Security Measures

Technical Security

dgb99 uses industry-standard security technology to protect your information:

  • SSL encryption: All data transferred between your browser and our servers is transmitted in encrypted form.
  • Password hashing: Your password is never stored directly — only an encrypted hash is kept.
  • Firewall & intrusion detection: Our servers are monitored continuously.
  • Two-factor verification: Additional verification steps apply in the case of suspicious logins.
  • Regular security audits: Regular security testing is carried out by third parties.

Organizational Security

Only team members who need your information for their work are given access to the relevant data. All staff sign confidentiality agreements and receive regular training.

However, no method on the internet is 100% secure. Therefore, use a strong, unique password to keep your account secure and do not share it with anyone.

6 Data Retention Period

dgb99 retains your information only for as long as necessary:

  • Active account data: Retained for as long as the account remains active.
  • After account closure: Certain information (particularly financial transaction records) may be retained for the period required to meet legal and regulatory obligations.
  • Backup data: Information held in security backups is automatically deleted after a set cycle.
  • Anonymized analytical data: Data from which you cannot be identified may be retained for an extended period for service improvement purposes.

7 Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact the support team:

Right to Access

You may request to know what information we hold about you and to receive a copy of it.

Right to Rectification

If any of your information is incorrect, you may request that it be corrected.

Right to Erasure

In certain circumstances, you may request that your information be deleted, provided this is consistent with legal obligations.

Right to Restrict Processing

In certain circumstances, you may request that processing of your information be restricted.

Right to Object

You may object to your information being used for specific purposes.

Right to Data Portability

You may request a copy of your information in a machine-readable format.

8 Protection of Minors

dgb99 strictly does not allow anyone under the age of 21 to open an account. An age verification process is followed at the time of registration. We do not knowingly collect personal information from any minor.

If we learn that a minor has opened an account using false information, that account will be closed immediately and all information will be deleted as quickly as possible, except for information covered by legal obligations.

For 21+ only

9 Policy Changes & Updates

dgb99 reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will:

  • Publish the updated policy on this page.
  • Note the date of the changes.
  • We may send a notification to your registered email if needed.

If you continue using the platform after any changes, you will be considered to have accepted the new policy. Please visit this page regularly.

Have a question about privacy?

Contact our support team for any questions or requests regarding the protection of your information. We provide assistance 24/7.

Log in to dgb99

Contact Information

Privacy Requests

To request access, correction, or deletion of your information, contact us through the following:

24/7 Live Chat — visit the site to get started
[email protected]

Support is available in both Bengali and English.