For ages 21+ • Safe Betting

Responsible Betting —
Keep the Fun in Control

dgb99 believes betting should be a safe form of entertainment. Our tools and guides help you play in a healthy, informed, and controlled way.

What is Responsible Gaming?

Betting or playing casino games is a recreational activity — just like watching a film or enjoying a sport. But when betting causes stress, financial difficulty, or relationship problems instead of enjoyment, it is a sign that something needs to change.

dgb99 is committed to creating a safe and transparent environment for players in Bangladesh. That is why we have brought together a set of effective tools and resources to help you monitor and control your betting habits.

Please remember: Playing at dgb99 is only for those aged 21 and above. No account can be opened without age verification.

Our Protection Tools

The following tools are always available to you to keep your betting experience safe on the dgb99 platform.

Deposit Limit

Set the maximum amount you can deposit per day, per week, or per month in advance. Once a limit is set, it takes effect immediately; increasing a limit has a waiting period so you can make the decision with a clear head.

Time-Out Feature

Use the time-out option if you want to take a temporary break. It deactivates your account for a set period — from 1 day up to several weeks — and logging in is not possible during that time.

Self-Exclusion

If you feel betting is having a negative impact on your life, apply for a long-term self-exclusion. During this period, access to your account is blocked and no promotional messages are sent to you.

Betting History Review

View your complete betting and transaction history from your account at any time. Analysing your own habits is the first step toward making informed decisions.

Reality Check Reminder

At regular intervals, you will receive a message showing how long you have been playing and how much you have spent or won so far. This reminder helps you stay aware.

24/7 Support

If you have any concerns about betting, our Bengali-speaking support team is available around the clock via live chat and email. Your privacy is fully protected.

Recognise the Warning Signs

If you or someone close to you shows any of the following signs, it is important to seek help.

  • Spending more than the budget set aside for betting and placing more bets to recover losses
  • Hiding betting activity from family or friends, or providing false information about it
  • Trying to stop gambling but repeatedly failing to do so
  • Prioritising betting over work, studies, or family responsibilities
  • Feeling anxious, restless, or irritable when not betting
  • Taking on debt or drawing on savings to fund betting

Seeking Help Takes Courage

Acknowledging the problem is the first step toward a solution. You are not alone — dgb99's support team is by your side in Bengali. Contact us at: [email protected]

Age Restriction Strictly Enforced

To open an account and place bets at dgb99, you must be 21 years of age or older. Allowing underage individuals to play is strictly prohibited.

Tips for Healthy Betting

Following a few simple habits keeps betting an enjoyable form of entertainment at all times:

  • Set a budget: Decide how much you want to spend before each session — and stick to that limit.
  • Set a time limit: Decide in advance how long you will play. Use the time-out feature or an alarm.
  • See it as entertainment: Betting is not a way to earn income — it is a form of entertainment. Keep that perspective.
  • Do not try to "chase" losses: Placing larger bets right after a loss is a risky habit.
  • Take regular breaks: Instead of playing for long stretches at a time, step away occasionally, walk around, and clear your mind.
  • Do not bet under stress: Avoid placing bets when you are angry, sad, or anxious.
  • Do not play under the influence of alcohol or substances: It becomes difficult to make sound decisions in that state.
  • Talk openly with loved ones: Have natural conversations with family and friends about your betting habits.

Contact Us for Help

dgb99's support team is available around the clock for any betting-related concerns, self-exclusion requests, or help with setting limits.

dgb99 Support Team

Our Bengali-speaking team can assist in both Bengali and English.

Live Chat: 24 hours a day, 7 days a week — log in to the site for immediate help
Language: Bengali and English
Confidentiality: All your information is kept completely private

Frequently Asked Questions

Log in to your dgb99 account and go to the "Responsible Gaming" section in Account Settings. There you can set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately. If you have any trouble with the settings, contact us via live chat or email at [email protected].

Yes. If you have any withdrawable balance in your account at the time of self-exclusion, it will be returned to you through the support team. Email [email protected] for more details.

A time-out is a temporary break — usually from 1 day to a few weeks. Once the period ends, your account is automatically reactivated. Self-exclusion is comparatively longer-term — it can apply for several months or permanently, and a defined process must be followed to lift it.

dgb99 verifies age at registration. Anyone under 21 is not permitted to open an account or place bets. In addition, if you believe an underage member of your household may be using the platform, please notify our support team and we will act promptly.

First, contact dgb99 via live chat or at [email protected] — our team will help you set up self-exclusion and other protection tools. Also, speak openly with family and people close to you. For professional guidance, you should seek help from a mental health specialist or counselor.

The minimum deposit amount at dgb99 is ৳500. This minimum applies to all payment methods — bKash, Nagad, Rocket, and Upay. As part of responsible betting, we advise that you only deposit money that, if lost, will not affect your daily life.

Play Safe, Enjoy the Game

Use the responsible betting tools at dgb99 and enjoy your favourite games — completely safely.

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